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Instructor: Claybaugh, Craig C.
Email: claybaughc@mst.edu

ERP 4610: Customer Relationship Management in ERP Environment

The course emphasizes identification (targeting), acquisition, retention, and development (expansion) of (profitable) customers, as well as effective and efficient management of customers, using information technology. SAP CRM, SAS BI tools, and Sybase mobile application development are used.

Time/Day: 04:00 pm - 06:30 pm T
Prerequisites: ERP 2110 or preceded or accompanied by ERP 5110.
Units: 3
Course Component(s): Lecture

Attention Distance Students

For classes produced by I.T. MediaServices: Access to live and archived media will be available in MediaSpace at mst.mediaspace.kaltura.com or in Panopto at mst.hosted.panopto.com. For more information email itms@mst.edu.
For other course content: please contact your instructor.

Enrollment Information
Campus Delivery Mode Class Status Class Nbr Section
Distance Education Internet OPEN 77564 1DIS

Course Access Information
Learning Management System Canvas