Instructor: Claybaugh, Craig C.
Email: claybaughc@mst.edu
ERP 4610: Customer Relationship Management in ERP Environment
The course emphasizes identification (targeting), acquisition, retention, and development (expansion) of (profitable) customers, as well as effective and efficient management of customers, using information technology. SAP CRM, SAS BI tools, and Sybase mobile application development are used.
Time/Day: 04:00 pm - 06:30 pm T Prerequisites: ERP 2110 or preceded or accompanied by ERP 5110. Units: 3 Course Component(s): Lecture |
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Attention Distance Students
For classes produced by I.T. MediaServices: Access to live and archived media will be available in MediaSpace at mst.mediaspace.kaltura.com or in Panopto at mst.hosted.panopto.com. For more information email itms@mst.edu.
For other course content: please contact your instructor.
Enrollment Information | ||||
Campus | Delivery Mode | Class Status | Class Nbr | Section |
Distance Education | Internet | OPEN | 77564 | 1DIS |
Course Access Information | ||||
Learning Management System | Canvas |